PROCESSING & DELIVERY HOURS:
We process, ship and deliver packages Monday through Friday. We do not offer delivery or shipping on Saturdays, Sundays or Holidays.
SHIPPING & HANDLING FEES:
Standard ground shipping and handling is free.
GryphonConnect.com will not ship to P.O. box addresses.
PACKAGING & DELIVERY:
Orders are shipped in corrugated boxes UPS Shipping label on them. There will be a copy of the receipt inside the package with your order. If customers are buying items as gifts, they can request that the receipt not be included in the package.
Any and all packages that are shipped Standard UPS Ground are typically left at the door, porch, or gate at the UPS driver’s discretion. GryphonConnect.com does not have any control in the discretion of the UPS driver. Orders placed with a rush status of 3-Day, 2nd Day, or Overnight delivery, require a customer signature in order to be received.
At this time, orders from GryphonConnect.com can only be shipped within the United States and United Kingdom.
UNITED KINGDOM ORDERS – ABOUT CUSTOMS, DUTIES & TAXES
When ordering GryphonConnect.com merchandise, you’re responsible for assuring the product can be lawfully imported to United Kingdom.
The recipient is the importer of record and must comply with all laws and regulations of United Kingdom. Orders shipped to United Kingdom may be subject to import taxes, customs duties and fees levied by the destination country. The recipient of a United Kingdom shipment may be subject to such import taxes, customs duties and fees, which are charged once a shipment reaches the recipient’s country. Additional charges for customs clearance must be borne by the recipient; GryphonConnect.com has no control over these charges and can’t predict what they may be. Customs policies vary widely in United Kingdom; you should contact your local customs office for more information. When customs clearance procedures are required, it can cause delays beyond our original delivery estimates.